Blog by 4xi Consulting
Without the ability to see what is happening within your business there is no way to anticipate opportunities and drive success.
Customer expectations for service, cleanliness, and safety are continuing to increase, while the war for talent is making great employees hard to find and harder still to afford.
This is something that you are likely seeing in your buildings right now – you have tenants, visitors, and events returning to in-person, and the stakes are higher than ever to retain clients and grow existing business.
Visibility drives the experience.
Lack of visibility and insights concerning building utilization are two major causes of complaints from building users. Not surprisingly, poor cleaning is one of the top 3 complaints in commercial buildings according to the International Facility Management Association. Cleanliness has always been a high priority to customers, but in a post-pandemic world, it has become a true non-negotiable.
Customers and clients want three very important things: Reliability, Quality, and Safety.
RELIABILITY is easy to understand. Do what you say you are going to do when you say you are going to do it. This is one of those concepts that is straightforward to articulate but takes a real force of will to execute upon.
QUALITY is about driving value. Did your customers get what they paid for and do they feel like it was worth the price? The other consideration with quality is that it’s not a one-time event. You can’t be great today and then take a nap tomorrow. This consistency of execution ties back to reliability.
SAFETY means a clean and hygienic environment for employees and customers. This means having the soap and sanitizer they need, where they need it, and when they need it.
When you think through where customers will be shaking hands or touching communal objects such as door handles, that enables you to position these items in the correct areas. These factors matter because they are the cornerstones of trust. This brings us neatly to Zan Compute.
Customers have little patience for any inconvenience – and now have the ability to reach a global audience when they feel they have not received the level of service they deserve.
They are also more likely than ever to vote with their wallets when they aren’t satisfied with the experiences they have received.
In the world of real estate, the pressure is on to maximize every square foot, retain every occupant, and grow customer base year over year. That can only happen with exemplary service, cleanliness, and safety.
It’s the little things that drive customer satisfaction, and even smaller things that destroy it. Keep in mind there are tactics and behaviors that can reinforce the environments you are seeking to create for your building users.
This is where smart restroom technology comes in and takes the guesswork out of daily operations. Using sensors and dashboards, your team can understand where service is needed and quickly identify the exact consumables that need to be replaced. This saves you labor and product costs while increasing end-customer satisfaction.
Imagine a two-way channel with your building users to convey that their space is clean, and they are safe while allowing them to provide feedback on anything that requires attention.
- How could you maximize your bottom line if you understood how and when spaces were being used by your visitors to drive maximum efficiency with scheduling and building operations?
- What if you could understand where your team was spending time cleaning your building and if your leaders were following up on the quality of the job being done?
- How much could you improve your customer perception of cleanliness if you never had to worry about the trash overflowing, empty toilet tissues, full hand soap, or depleted sanitizer stations again?
- What level could you grow your occupant and visitor experience if you could tie together building usage, weather patterns, flight information, and event schedules to understand your customers better than ever before and anticipate their needs?
According to a survey commissioned by Oracle;
“86% of customers are willing to pay more for a great customer experience. Now there is a scarier alternate side of that same coin PWC reports that 32% of customers will walk away from a brand they love after a single bad experience.”
This is why the points mentioned above are so important. While they sound like minutia, they are the very details that have the power to show reliability or apathy within building operations.
Sanitation and safety have always been important to customers, but the Coronavirus pandemic has dialed those expectations up to 11.
Zan Compute can tie together the sensors on your consumables along with levels of trash in your debris bins to ensure you deliver experiences that are effortless to your visitors. They can also integrate real-time customer feedback to measure the perception of cleanliness in washrooms, conference rooms, and workspaces.
This ties everything together in a way that just works and allows you to drive efficiency and customer experience on a daily basis. This is one of those unique solutions that can help you grow your top line through retention and overall return through cost savings.
Zan Compute: Safety | Efficiency | Visibility
At 4xi Global Consulting & Solutions, we’re dedicated to the quest of driving a better Human Experience (Hx), and exploring alternative ways to, operate better, be more efficient, and drive better experiences. To that end, we believe Zan Compute is the perfect solution to deliver an elevated occupant and visitor experience by driving efficiency and at the same time reducing cost.